Versa 3 stuck on Fitbit Logo

[Mol1993]

Hi, my Versa 3 is currently stuck on the logo. The censor light on the back has also stopped working. I’ve tried forcing a restart, disconnecting Bluetooth and disconnecting from the app but nothing has worked. I only bought this watch 6 months ago?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mol1993. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[bobtaxman]

Yes the same thing happened to me today. 

And that was no answer from the Fitbit support MarreFitbit

[MarreFitbit · Accepted solution]

Hi there, @bobtaxman. Welcome to the Community Forums. Thanks for the details provided in your post. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Fitbit device again.
• If there is no connection, restart your Fitbit device.
  
  

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?