Versa 3 stuck on Fitbit Logo

[Jlytle79]

Attempted to update my Versa 3 for new software and screen froze. When I went to restart the device it keeps getting stuck on the logo when restarting. Have restarted multiple times

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jlytle79. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Once the above has been attempted, please try to update your Versa 3. For more information, see How do I update my Fitbit device?

Hope that helps. 

[skywatcherron]

Hi there, I have exactly the same problem but to provide more detail, the fitbit app on my cell phone advised there was a new software update available for my Versa 3.  I selected it to do the update and with my watch and cell both plugged in and charging I started the update.  The progress ring on the versa 3 ( the blue progress line around the fitbit logo) got to about the 10 o'clock position and then stopped at that point.  The software never finished loading completely, and now I cannot access the watch at all because every time I restart it it only returns to the fitbit logo screen with the blue progress line going about 80% around it.  There is no way to access the settings on the versa 3 as it is frozen on the screen.  I cannot access the Versa 3 from the fitbit app on my cell and pushing the button on the watch just restarts it and it never finishes booting up.  There needs to be a solution of some kind for this situation.

[stepharoo_23]

I did disconnect my Vera’s 3 and tried re installing is , and it tells me to enter the code but my screen is black so I can’t even see the numbers , it does vibrate like a number came up but I cannot see them. 

[rev4]

I ran into a similar issue. I selected the update yesterday, it uploaded and then screen locked with green checkmark. I attempted a reset following the advice given, but screen is locked with the logo on display. I let the battery run out hoping it would help facilitate a reset but this gambit was unsuccessful.

I cannot use my Versa 3. Frustrating.

[AntonvonCoca]

Hello, I have the same problem. I tried to install the update yesterday but the Versa 3 froze at about 80% I thought it was just a stutter. but so far the clock is only in the boot up logo

[skywatcherron]

I am very pleased to say that my problem with my Versa 3 has been resolved.  The Fitbit Support team replied to my request for a solution.  They sent me the instructions to perform a factory reset.  It was a complicated series of button pushes and releases but after the reset was complete, my Fitbit started up properly and proceeded to do the required updates.  I just had to do a couple of settings changes to get back to where it was before.  Now all is well.  A big thank you to the Fitbit Support team.

[Rich_Laue]

@stepharoo_23 removing the tracker from the phones BT will not remove the tracker from the app. This would be a mistake of the display will not light up. 

[AntonvonCoca]

can you please send me a screenshot