Versa 3 stuck on Fitbit Logo

[Mflinn]

After the last update 3 days ago my exercise tracking function would not work.  I unpaired my device and attempted to re-pair.  Disaster!  Not only will the device not re-sync the Fitbit logo just keeps flashing on the screen.  I can’t turn the device off (unless I let it run of battery life).  Is there any suggestions on how to solve this problem?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mflinn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps. 

[willjoe]

Shut off your phone and turn it on after 1-2 minutes. Turn on the Bluetooth. Set up your Versa 3 again. If there is no connection, restart your Versa 3.

Regards,

Will