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Versa 3 stuck on Fitbit logo

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‎03-01-2023 19:04 - last edited on ‎03-02-2023 05:16 by Fitbit Moderator

‎03-01-2023 19:04 - last edited on ‎03-02-2023 05:16 by Fitbit Moderator

My versa 3 has been looping the main Fitbit logo and vibrating every 8-9 seconds. I tried all troubleshooting methods I could find and none have worked. Disconnecting Bluetooth, turning off my phone, disconnecting the Versa from my phone, etc. This has been happening for 12 hours. It will simply not reset manually or be detected via Bluetooth on my phone. Has anyone experienced this and have a solution?

 

Moderator Edit: Clarified subject

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‎03-02-2023 05:18 - edited ‎06-08-2023 04:09

In response to Guy_

‎03-02-2023 05:18 - edited ‎06-08-2023 04:09

Hi there, @CaitG_1991. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If the steps recommended by @Guy_ don't work, as our last resort, I suggest to perform a factory reset by following these steps:

  1. Don’t plug the Fitbit device into the charging cable. 
  2. Press and hold the button for about 8 seconds until the screen turns off. 
  3. After the screen turns off, you’ll feel a short vibration:
    1. When you feel the vibration, release the button and immediately press and hold the button again.
    2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
        • This vibration indicates you started the factory reset. 
        • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎03-02-2023 02:07

‎03-02-2023 02:07

Hi @CaitG_1991 - a reboot loop means something went wrong - see this post Sense stuck on a reboot loop

Author | ch, passion for improvement.

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‎03-02-2023 05:18 - edited ‎06-08-2023 04:09

In response to Guy_

‎03-02-2023 05:18 - edited ‎06-08-2023 04:09

Hi there, @CaitG_1991. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If the steps recommended by @Guy_ don't work, as our last resort, I suggest to perform a factory reset by following these steps:

  1. Don’t plug the Fitbit device into the charging cable. 
  2. Press and hold the button for about 8 seconds until the screen turns off. 
  3. After the screen turns off, you’ll feel a short vibration:
    1. When you feel the vibration, release the button and immediately press and hold the button again.
    2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
        • This vibration indicates you started the factory reset. 
        • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-02-2023 07:58

‎03-02-2023 07:58

Mine has been doing this all morning as well.  Called support and they are NO help!  Told me to troubleshoot all the same things already done here.  I see above that there is a widespread issue, so maybe that is the problem, but the guy on the phone would not admit the ongoing issue.  Figures!!  Hope it is resolved soon.  I have owned a Fitbit for the past 10 years and will not be buying any more if this is not resolves.  They will lose a loyal customer!!!

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‎03-02-2023 08:21

In response to jenniab

‎03-02-2023 08:21

I normally don’t have any issues that won’t be resolved in a few hours, or with a device reboot.  I hope they fix it up for us! I’ve been a customer for about the same amount of time! This has been going on for me for about 24 hours now. It’s just frustrating, I thought it was just happening to me until this morning! 

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