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Versa 3 stuck on Fitbit logo

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‎08-04-2023 15:36 - last edited on ‎08-05-2023 06:06 by Fitbit Moderator

‎08-04-2023 15:36 - last edited on ‎08-05-2023 06:06 by Fitbit Moderator

I have a Versa 3 that has been nothing but problems.  Had the same issue many have with only the Fitbit logo showing and nothing else.  Talked to CS and they ran me through a hard factory reboot and reconnected it to my phone and app.  It worked for 5 days and then all I get is the Fitbit logo again.  Now it won't even hard reboot.  The Versa 3 is terrible.  My Versa 2 still works perfectly.  The Versa 3 is junk.

Moderator Edit: Clarified subject

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‎08-05-2023 06:08

‎08-05-2023 06:08

Hi there, @Lancerecruit. Thanks for stopping by in the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-05-2023 06:08

‎08-05-2023 06:08

Hi there, @Lancerecruit. Thanks for stopping by in the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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