Versa 3 stuck on Fitbit logo

[Susan_Maree]

I have tried restarting by holding down button for five seconds, ten seconds, fifteen seconds and the 60 second restart option all advised on Google.

I am still stuck on Fitbit screen

I have also tried discharging the battery and it is still on fitbit screen.

Is there a pinhole reset battery option?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Susan_Maree. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is still stuck on the Fitbit logo despite all the steps you've tried so far. I understand where your concern is coming from, I'll be glad to continue assisting you. 

In addition to the steps you've done so far, please confirm whether you've tried the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work, as our last resort, I recommend performing a factory reset as follows:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Hope that helps. 

[Susan_Maree]

Thank you for the information in regard to my Versa 3.

I have turned off the Bluetooth on my phone after disconnecting the fitbit.

I removed the device from the app

I force stopped the app

My phone has been turned off and restarted after waiting more than a couple of minutes

I have tried the factory restart.

The face goes black and it vibrates but it never loads the setup screen.

There are no lights on the back of the fitbit working.

I am still stuck on the fitbit logo.

Is there another step I can try?

Handle every stressful situation like a dog
If you can't eat it or play with it,
Pee on it and walk away.
Sue

[VincentSask]

I had the same problem, and I was ready to throw away my Versa 3, but I called the Fitbit help and the lady on the phone guided me through a similar process that solved the problem. Unfortunately, I did not record the steps I went through.

From what I recall, you have to re-do the watch setup from you phone app, first removing the current Versa 3. Then my app discovered the "stuck"Versa 3 started the set-up and at the end it was functioning well again.

Hope this helps... or call the help desk!!! Best luck to all of you stuck like I was 🙂

[Susan_Maree]

Many thanks for your advice to keep persevering.  I was ready to throw it away also. I disconnected the device from the Fitbit App, deleted the fitbit app. I also deleted the connection to Bluetooth and forgot the device. Turned off the phone and walked away from the problem for a while.  Started trying the factory reset again and on about the fifth try it worked. I reinstalled the app and reset up most of the device how I had it. I also got very good detailed advice on this forum  from Marrefitbit.  Thank you for for replying to my problem. Much appreciated.

[Susan_Maree]

Thank you very much for your detailed instructions. It took a long time and a lot of fiddling around but everything is working again.