Versa 3 stuck on Fitbit logo

[VMinden]

My Versa 3 only shows the logo and can't access anything else. I've tried to restart and reset it and it doesn't go any farther than that. I have seen it turn off and on again several times with no result. I have run the battery dead and recharged it with the same result.

Is there a way to fix this or do I need to buy a replacement?

Thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @VMinden. Welcome to the Fitbit Community Forums. 

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[VMinden]

No change.  The phone doesn't recognize the Fitbit. (It's not showing up in the Bluetooth area to even add and the app doesn't recognize that there is anything available.) The Versa is still stuck on the logo after restarting the device.

[MarreFitbit]

@VMinden Thanks for getting back and following the tips and recommendations I've provided. I'm sorry to hear that the steps didn't work. 

As our last resort, I'd recommend performing a factory reset on your Versa 3. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Versa 3 and then, proceed with the steps below in the order listed: 

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Once the above has been done, you can now proceed to set up your Versa 3 again by following the steps provided here How do I set up my Fitbit device?