Versa 3 stuck on Fitbit logo

[Katydid82]

Hi,

My Versa 3 is stuck on the Fitbit logo. It keeps vibrating and the logo appears and then it goes off again and I have a black screen. I have tried holding the button in for 10 seconds. All that happens is that the watch vibrates and then shows the logo then the screen goes black again. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Katydid82. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the following steps in the order listed while your Versa 2 is connected to the charging cable:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.