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Versa 3 stuck on a reboot loop

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My fitbit went into a factory reset on its own after the firmware update today. Now, it's in limbo between on and off, and loops every 3 seconds, so it's never on long enough to do anything. Fitbit customer support chat was clearly AI, didn't listen, didn't offer any solutions not on here already, and then offered a 35% discount to buy a new watch! This already happened once to me with Fitbit. Why would I buy yet another product from them when I can't trust  this company to update the firmware without it destroying my watch?! DON'T BUY FITBIT!

Update: I'm sad you have experienced this too, but I'm glad I'm not alone. 

How do we do report it? I would be on board because this is the second time this has happened to me in THREE years with fitbit. 

Moderator Edit: Clarified subject

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4 REPLIES 4

Hi there, @AshleyWhiais. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 has stopped working. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

Maria | Community Moderator, Fitbit


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Why is Ashley? Why do I have an email for an Ashley?
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I think you had replied to my message about how fitbit's "update" messed up your watch. It looks like they deleted that comment and  just "updated" my message with the replies I posted on yours. Unbelievable. 

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All but one of my posts have disappeared. I called and it is supposed to be bing sent up the chain but I got back something saying they didn't like my comments and would not be helping me. I was not rude and even stated that I knew it wasn't the person on the phones policy and that they limit what he can do. And that's why I asked for escalation. I am currently just looking at different brands. Makes me feel like my hard earned money was wasted due to my device being in great working order before the update. 

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