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Versa 3 stuck on the update screen

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‎01-08-2022 09:49 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-08-2022 09:49 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

My versa is stuck on the update screen and won’t let me do anything. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-10-2022 06:08 - edited ‎02-27-2024 11:32

‎01-10-2022 06:08 - edited ‎02-27-2024 11:32

Hi there, @korybotz. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still have any questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you.

Maria | Community Moderator, Fitbit


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‎01-10-2022 06:16

In response to MarreFitbit

‎01-10-2022 06:16

Yes, they have walked me through the troubleshooting process and we could not get the fit bit to reset. They are sending me a new one at no charge!!! Thank you, fit bit stands behind their product!

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‎01-10-2022 06:59 - edited ‎07-21-2023 03:31

In response to korybotz

‎01-10-2022 06:59 - edited ‎07-21-2023 03:31

@korybotz Awesome! I'm glad to hear about that. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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