Versa 3 sync issues

[BDL1977]

My Versa 3 has developed incredibly annoying syncing issues over recent weeks....

The app syncs at random times whilst working in the background, but refuses to sync any data when I access the app and will no longer allow me to use Spotify or Calls on my Versa 3 (both of which ran smoothly until very recently)

I have a Galaxy S9 which is the same phone that I've used for my Versa 3, and have ensured that all relevant software updates have been processed. I've also restarted and powered down my phone, and my Versa 3 to try and resolve the sync issues. No joy.

I also tried uninstalling and then reinstalling the Fitbit app. No success.

And I've also tried switching Bluetooth on and off which hasn't resolved the issue either.

Any help and ideas would be much appreciated please!

[Guy_]

Hi @BDL1977 - you seem to have done the main steps but try a full Shutdown of the watch from the Settings menu and also toggle Bluetooth and location on the phone and restart it again.

As long as your watch is not syncing you won't be able to calls, notifications or Spotify.

You can also try removing the Versa 3 Bluetooth entries and in the Fitbit App, click profile photo, "+ Set up a Device" and replace.

If that fails try chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[BonnieSt]

How do I do a full shut down of my watch? I just went thru 3 time zone changes & wouldn't change on the last one.  Won't sync.

[Guy_]

Hi @BonnieSt - try a simple logout of the Fitbit App and restart both watch and phone first, it has to sync to change time. How do I restart my Fitbit device?