Versa 3 syncing and battery issues

[ShayeL]

It won't sync to my phone and the charge won't hold for more then 2 days 

Update: Yes I went threw all the trouble shooting steps 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ShayeL. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the steps you've done, please try the following steps:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

As for the battery issue, may I know if you're using snore detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

Additionally, please see Can I extend my Fitbit device's battery life? 

[Scott337]

Have any of the moderators reported these sync issues to the FitBit app development team? Almost every watch model community has recent posts about sync & connection issues. The one common denominator with all these different watch models and phone models is: the FitBit app.