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Versa 3 time is 4 minutes behind

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‎11-13-2022 10:33 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-13-2022 10:33 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

My clock time is 4 minutes slow- how do I correct it?

 

 

Moderator Edit: Clarified subject

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‎11-14-2022 05:58 - edited ‎06-01-2023 14:38

In response to JohnnyRow

‎11-14-2022 05:58 - edited ‎06-01-2023 14:38

Hi there, @kdwallace7. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Have you experienced syncing difficulties in the past? As @JohnnyRow has mentioned, your Fitbit grabs the time of the device you're syncing with so it has to be syncing frequently to avoid this to happen.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Also, note that the time on your Fitbit Versa 3 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 3 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎11-13-2022 10:45

‎11-13-2022 10:45

Only way is to sync, getting time from phone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-13-2022 12:46

In response to JohnnyRow

‎11-13-2022 12:46

I’ve done that and it does not change the time 🙃

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‎11-13-2022 12:58

In response to kdwallace7

‎11-13-2022 12:58

Perhaps, but my guess is the sync did not really complete.

Check on phone app:

Profile pic > next to Versa 3, shows last time synced.

If it does show recent time, I am wrong and have no idea.  Let me know.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎11-14-2022 05:58 - edited ‎06-01-2023 14:38

In response to JohnnyRow

‎11-14-2022 05:58 - edited ‎06-01-2023 14:38

Hi there, @kdwallace7. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Have you experienced syncing difficulties in the past? As @JohnnyRow has mentioned, your Fitbit grabs the time of the device you're syncing with so it has to be syncing frequently to avoid this to happen.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Also, note that the time on your Fitbit Versa 3 may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa 3 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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