Versa 3 time is always behind

[kensmith]

Love my Versa 3 but I’m getting tired of having to reset/restart the app/watch because the time is off, it’s always behind. Anyone else have this problem?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kensmith. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand why you're getting tired. 

As a first step, I'd suggest to change the current clock face. Trying switching to a one developed by Fitbit in case you're using one from a third-party developer. 

If the issue persists afterwards following the above suggestion, try the following:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 3 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Hope that helps. 

[kensmith]

Hi, Marre

I am not using a 3rd party clock face or anything. Also I have deleted the watch and app off my phone and then re-synced the two. The problem still persists.

[MarreFitbit]

@kensmith I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.