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Versa 3 touch screen isn't working

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‎02-28-2023 12:42 - last edited on ‎03-02-2023 09:18 by Fitbit Moderator

‎02-28-2023 12:42 - last edited on ‎03-02-2023 09:18 by Fitbit Moderator

My Fitbit Versa 3 is not responding to touch, even if I don’t exercise. It’s like it’s frozen but it shows my steps. It happened very suddenly.

 

I have rebooted my watch quite a few times without any success.

 

How do I fix it?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-01-2023 01:35

‎03-01-2023 01:35

Hi @alrivdberg Asyou have already tried restarting several times, I'd suggest you contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-02-2023 09:19

In response to NellyG

‎03-02-2023 09:19

Hi there, @alrivdberg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out.

 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

If the above doesn't work, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎03-03-2023 16:40 - edited ‎03-04-2023 15:47

In response to MarreFitbit

‎03-03-2023 16:40 - edited ‎03-04-2023 15:47

Hi there, @MarreFitbit. 

 

I believe I'm having the same issue.  The screen will show me the clock face if I double-tap, but I can't swipe in any direction to interact with the device after that.  

I even have shortcuts set up for the side button.  They work, but then I can't click them or scroll.

Screen wake by a turn of the wrist does not work.

 

What I've tried:

  1. I have restarted my Versa 3 as suggested by your link.  I've probably done it 4 or 5 times.
  2. I have also changed my clock face more than once, and I currently have it set to the original default.
    1. I've restarted it after changing the clock face
  3. I've deleted apps, and restarted afterward
  4. I've unpaired the watch from my phone, and reconnected it
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