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Versa 2 touch screen not working

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‎07-01-2021 04:21 - last edited on ‎07-01-2021 06:13 by Moderator Alum

‎07-01-2021 04:21 - last edited on ‎07-01-2021 06:13 by Moderator Alum

Hi,

 

My Versa 2 touch screen will not respond to any form of input. I have restarted multiple times with no fix and checked for an update, but there isn't one. 

 

Also, the screen guess dark and bright on it's own Accord. Not sure it is relevant, but I noticed it after I used the voice to text function in replying to a message. 

 

Only option I have left is let it go completely flat and go from there. But currently on 50%. 

 

Any help is appreciated.

 

 


Moderator edit: format

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4 REPLIES 4

‎07-01-2021 06:11

‎07-01-2021 06:11

@Airfix86 Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Versa 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I'd like you to try a factory reset. To do so on your device, follow the steps below:

 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
  • Release the button briefly (for less than 2 seconds). 
  • Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, monitor your watch and see if the touch screen works properly.

 

Hope this helps.

JuanJo | Community Moderator

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‎07-01-2021 12:59

In response to JuanJoFitbit

‎07-01-2021 12:59

Hi,

 

Thanks for your reply, I have tried to factory reset, now a message "Data not cleared Sync & try again" has appeared and I'm unable to clear this message, even after multiple attempts. 

 

I can not progress further than the data not cleared message, I have tried to resynch my Versa 2. But no fix. I have also tried to reset with disconnectong my versa from my phone. 

 

I will try and contact customer services tomorrow. 

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‎07-03-2021 04:21

In response to Airfix86

‎07-03-2021 04:21

@Airfix86 Thank you for getting back and trying the recommended steps. I noticed that you contacted our Support and they assisted you via chat.

 

In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-04-2023 02:24

In response to Airfix86

‎03-04-2023 02:24

I had the same problem with the touch screen no longer swiping down. I performed a factory reset (and got past the "data not cleared" problem).

 

The factory reset had no effect, the touch screen feature is somehow damaged, probably physically.

 

Just letting people know that a factory reset won't necessarily help. Worth a try though I supppose.

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