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Versa 3 touchscreen not working

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‎07-28-2024 09:56 - last edited on ‎07-29-2024 10:20 by Fitbit Moderator

‎07-28-2024 09:56 - last edited on ‎07-29-2024 10:20 by Fitbit Moderator

Hi
My versa 3 will not resond to touch on screen or the side button?
every video says restart it. how when the button does not respond?

Moderator Edit: Clarified subject

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‎07-29-2024 10:26

‎07-29-2024 10:26

Hi there, @LeeNi. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 3 is not working. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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