Versa 3 touchscreen stopped working

[Leroydsouza]

Hi team

My versa 3 screen is coming on but not responding to touch. I am able to restart it but that's about it.

I tried changing the face of the watch but that didn't help either. 

The watch is syncing but that's about it. The screen is just stuck to the clock screen

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Leroydsouza. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Luxe is still crashing itself suddenly. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

[OrlaNiT]

My screen just randomly went blank yesterday. Nothing customer support could do but offer me 35% off a new one. This Versa 3 is a replacement or my versa 3 that randomly stopped working 17 months ago after less than a year of use. If I recall correctly the versa 2 before that also only had a 1-2 year shelf life before it malfunctioned. I have finally learned my lesson and will not repurchase from the Versa range. Very disappointing.

[pgrenier]

Same thing happened to me earlier today.