Versa 3 touchscreen stopped working

[Sazzal]

I’ve tried rebooting multiple times. I’ve tried changing the clock face and my touchscreen is still not working. I can’t swipe. I can’t scroll. It’s stuck on the clock face. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Sazzal. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out.

As our last resort, I'd recommend trying another factory reset by following the steps below:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[Sazzal]

Hi I’ve done all this and the touchscreen still isn’t responding.

[jeanetteferraro]

I am having the same issue you are having. I've done all the steps too and nothing has fixed it. 

[Sazzal]

This is the second Fitbit I’ve had that’s stopped working a couple of months after the warranty has expired. I won’t be buying another one!!

[jeanetteferraro]

I did the live online support with customer service. I was able to fix the issue with their assistance. 😃

[Sazzal]

Unfortunately mine is beyond help!