Versa Lite won't sync

[Jarr48]

Every day my Fitbit cannot locate my Versa Lite. Will locate with IPad only. Very aggravating! What is the problem? Worked fine at first. Only had this Fitbit about a month.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi @Jarr48! I'm glad to see you here in the Forums, your comments are very important for us!

I'll be glad to give you a hand with your Fitbit Versa Lite. What model of phone are you using to connect? 

Syncing difficulty is usually caused by a missing requirement. Please let's verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported iPhone or iPad. To check, see:  Which phones and tablets can I use with my Fitbit watch or tracker?
• The latest version of the Fitbit app is installed on your iPhone or iPad. 
• Your iPhone or iPad has a cellular data or Wi-Fi connection.
• The software on your iPhone or iPad is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone or iPad is on. To check, tap Settings > Bluetooth.
• Your iPhone or iPad isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. For more information, see How do I restart my Fitbit device?
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync

Let me know if this helped you.

[Jarr48]

I have learned I had to remove my Fitbit Lite from my phone and reinstall it. I have also learned not to install it on IPad . For some reason it keeps my phone app from syncing. Keeps saying unable to locate, no device connecting. Oh well! I will just keep it on phone for now.

Sent from my iPad

[Jarr48]

There are still problems with my Fitbit Lite. It won’t always sync especially in mornings when I want to do my activity. If I remove it and reset it sometimes that helps sometimes not. Eventually it will sync but not always when I want it to. This is my third Fitbit but having more trouble with it than any other that I have owned.

[Jltnurse]

My Fitbit versa lite won’t sync to my iPhone!

[crispchr]

I tryed all of that and it still won't sync to my Iphone at all

[BroKenBabyBlues]

I've done every one of these steps and my versa lite will sync long enough too start the update then it will unsync going right back to the start up screen it came with stating I need to download the fitbit app. 

My fitbit app will say it's searching for my versa lite.

I've done every single thing multiple times even spoke with customer support.