Versa 3 touchscreen stopped working

[aris87]

Hello everyone,

About a week ago my Versa 3 stopped responding to touch. It is seemingly working as always though. 

I have already followed some community suggestions I found in other posts (restarting it, check if it needs updates) but I cannot make it work. Am I missing a trick here?

I would really value your help, please. 

Moderator Edit: Clarified subject

Aris

[Guy_]

Hi @aris87 - unfortunately an unresponsive screen is generally an early sign of watch failure, if you have held the button for 10 seconds till it vibrates and the logo appears and it started again.

It is possible to factory reset it using the button and if it is only a software issue, though this is tedious as there is little chance it will work.

You can always try changing the clock face from the Fitbit App in case there is an issue with it.

In all probability it will need replacing if under warranty but chat with customer support from the helpg support section in the Fitbit App.

[Joots1]

Thank you for your response which mentions the possible need for a full factory reset. This past week (end of October 2023) my Versa 3 began to have issues with wi-fi connectability and eventually freezing.  As I have owned the Versa 3 since May 2022 and have the extra features package I was a bit concerned but determined to figure it out.  Eventually I did a full factory reset which took a while to reload (1 hour or so).  When that was done the watch worked fine, no problems with the extra features package and it appeared to have a software update on the watch.

I have read over the years that the Fitbits can fail around the two-year mark so this is may or may not be a solution.