Versa 3 unresponsive

[emmajsalmon]

My Fitbit Versa 3 won't turn on, charge, sync, or respond to button pressing/holding. The screen has been black and unresponsive for 4 days now. In these 4 days, I have attempted the following steps numerous times, but nothing has changed.

• Cleaned the charging contacts
• Checked the charging cable and port
• Ensured proper charging
• Tried different charging sources
• Attempted Restart
• Checked Bluetooth
• Attempted a manual sync

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @emmajsalmon. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is unresponsive. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 3 and report that it has stopped working altogether, I suggest reaching out to our Customer Support Team who will be able to take a closer look into this issue and provide further help. Hope to hear some good news soon!