Versa 3 will not track sleep

[robdayton643]

I have done everything that I can think of to get the watch to track my sleep.  I reinstalled the app several times.  I have also reset the Versa 3 to factory default and starting the setup all over again.  Nothing I do will make it track me sleep.

[Heather-S]

@robdayton643 Just want to make sure, is your heart rate monitor working? In order to track sleep, your heart rate needs to be recorded. 

[robdayton643]

Yes it does track my heart rate.

[robdayton643]

It does track my heart rate.

[Heather-S]

@robdayton643 That is so strange. Is this a new Versa 3 or is the problem new of not tracking sleep new?

[robdayton643]

It is brand new.  It tracked my sleep the first day I had it and then it won't track it again. 

[Heather-S · Accepted solution]

@robdayton643 I would call Fitbit or return it wherever you bought it for a new one since it's new. That isn't right and it should be tracking properly.