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Versa 3 won't auto sync with my iPhone 14 Pro

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‎02-08-2023 23:47 - last edited on ‎02-09-2023 03:21 by Fitbit Moderator

‎02-08-2023 23:47 - last edited on ‎02-09-2023 03:21 by Fitbit Moderator

Versa 2 will not auto sync with my new iPhone 14pro. I can manually sync. I have uninstalled the Fitbit app on my new phone as well as restarted both the iPhone 14pro and the Fitbit. I have also forgot the device on the Bluetooth and then attached back, restarted everything again. Still no results on auto sync.

Any other options out there

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-09-2023 02:27

‎02-09-2023 02:27

Hi @ldyvig - this may be due to the new phone having battery savings enabled and shutting down the Fitbit App  or associated services so it doesn't run properly in background, but can also be an issue if you have other devices which have the watch defined in Bluetooth.

Author | ch, passion for improvement.

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‎02-09-2023 03:24 - edited ‎08-14-2024 06:07

In response to Guy_

‎02-09-2023 03:24 - edited ‎08-14-2024 06:07

Hi there, @ldyvig. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I agree with @Guy_. Have you checked those settings already?

In addition, I was wondering if your Versa 3 is still linked to your old phone? If so, please try the following:

  • Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3 again.

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎02-09-2023 08:15

In response to Guy_

‎02-09-2023 08:15

Thank you, I will check. I might also note that my issue is with the versa 2 which I have right in the comments but for some reason it is incorrect in the label. Not sure if that makes a difference.

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‎02-09-2023 08:16

In response to MarreFitbit

‎02-09-2023 08:16

Thank you, I will check. I might also note that my issue is with the versa 2 which I have right in the comments but for some reason it is incorrect in the label. Not sure if that makes a difference.  Also, I have done all the things you mentioned, actually twice :). Was hoping for something else so will try to review what Guy mentioned.

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