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Versa 3 won't charge even with a new charger

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‎04-26-2022 18:09 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-26-2022 18:09 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

2 month old and won't charge. Bought a new charger today.  Still won't.  Anyone else having trouble like this?

 

 

Moderator Edit: Clarified subject

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‎04-27-2022 07:37 - edited ‎07-10-2024 13:18

In response to Guy_

‎04-27-2022 07:37 - edited ‎07-10-2024 13:18

Hi there, @DonnaMarchbanks. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Probably the issue is with the Versa 3 and not the chargers. I'd recommend trying the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If that doesn't help, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. Our team will let you know what your options are at this point. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎04-26-2022 19:02

‎04-26-2022 19:02

I expect you mean Fitbit, not phone, won't charge.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-26-2022 20:27

‎04-26-2022 20:27

Hi @DonnaMarchbanks  - charging problems can be quite common, did you check How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎04-27-2022 07:37 - edited ‎07-10-2024 13:18

In response to Guy_

‎04-27-2022 07:37 - edited ‎07-10-2024 13:18

Hi there, @DonnaMarchbanks. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Probably the issue is with the Versa 3 and not the chargers. I'd recommend trying the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If that doesn't help, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. Our team will let you know what your options are at this point. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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