Versa 3 won't charge or sync anymore

[Cora11]

My verse 3 stopped syncing and charging a few days ago. I tried everything and nothing will work. It is not dead and can not charge still. I see that you no longer offers verse 3 and there is many users feeding problems. It's this a default and how do I get a replacement? 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cora11. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still unresponsive. I understand where your concern is coming from, I will do my best to help you with this!

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[Cora11]

I tried to do the above but even after on the charger for hours it still will not charge. I uninstall the app and reinstalled it. Since the fitbit will not charge it can not sync.

Can I mail out to you to g get a replacement? 

[MarreFitbit]

@Cora11 I'm sorry to hear that the steps provided didn't work. 

As suggested above, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.