Versa 3 won't charge

[Jermaine.rhl]

For over a few months my versa 3 doesn't take charge anymore. It all started with the notification of the charger being too slow, after buying a new charger, the versa 3 still gave the same notification. For a month it took 3 days to charge the battery per cycle, but suddenly it stopped charging completely. The problem I now have is that the company where I bought it can't repair my versa 3 and my versa 3 is just two months passed the factory warranty, while my versa 3 stopped working for over 4 months ago.

How can this problem be solved?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jermaine.rhl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As a first approach, I suggest restarting your Versa 3. For instruction, see How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

• Clean the charging contacts on the back of your Versa 3 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

[Jermaine.rhl]

Dear MarreFitbit,

I have done all those steps already and my fitbit still gives no sign of life.

- no charging animation

- no haptic feedback when putting it on the charger

- no haptic feedback when trying to turn on

- nothing happening on the screen

[MarreFitbit]

@Jermaine.rhl I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

[Skittles2014]

Tried all the above. Nothing. Ordered new charger this morning to see it will correct the issue.

Its a great tracker, however starting to go down the same path of the last Ionic tracker I had

will see