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Versa 3 won't charge

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My Versa 3 stopped charging today.  Is it possible I need a new cord to charge it?

Moderator Edit: Clarified subject

 

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Hi there, @nana3b. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3 has stopped charging. I will do my best to help you with this. 

As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Nevertheless, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3I would recommend trying this maybe twice in a row if a first try doesn’t work.

Maria | Community Moderator, Fitbit


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Thank you for helping me. I left it on charger for several hours. Eventually it did charge. It was down to 18% so I won’t let it go that low again.

Sent from my iPhone
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@nana3b Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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