02-20-2024
08:53
- last edited on
02-20-2024
10:59
by
MarreFitbit
02-20-2024
08:53
- last edited on
02-20-2024
10:59
by
MarreFitbit
My Versa 3 stopped charging today. Is it possible I need a new cord to charge it?
Moderator Edit: Clarified subject
02-20-2024 11:07
02-20-2024 11:07
Hi there, @nana3b. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3 has stopped charging. I will do my best to help you with this.
As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
Nevertheless, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.
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02-20-2024 16:17
02-20-2024 16:17
02-21-2024 03:50
02-21-2024 03:50
@nana3b Awesome! I'm glad to hear you managed to solve the issue.
I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.
Happy stepping!
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