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Versa 3 won't charge

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‎03-08-2024 23:42 - last edited on ‎03-09-2024 02:51 by Fitbit Moderator

‎03-08-2024 23:42 - last edited on ‎03-09-2024 02:51 by Fitbit Moderator

Dear All.

My Fitbit versa 3 battery got depleted to zero and when I charged , it was not turning on. I am not sure if it's charged also or not. Can you pls help.

Moderator Edit: Clarified subject

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‎03-09-2024 02:54 - edited ‎03-09-2024 02:54

‎03-09-2024 02:54 - edited ‎03-09-2024 02:54

Hi there, @snehabhatt. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is not turning on nor charging. I understand where your concern is coming from. We're here to help you!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎03-09-2024 02:59

In response to MarreFitbit

‎03-09-2024 02:59

Sure. I just wonder why it's not 24*7 support after being such a premium brand. Most all tech brands provide uch support. Nevertheless thanks for reply. Eagerly waiting for resolution 

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‎03-11-2024 04:01 - edited ‎03-11-2024 04:03

In response to MarreFitbit

‎03-11-2024 04:01 - edited ‎03-11-2024 04:03

Dear Fitbit,

I am very disappointed to see a very costly watch Fitbit versa3 18k+ stopped working within 2 years 😞  and there's no repair service also provided by Fitbit. I had a tracker before which was just 5k and lasted 4+ years. Guess it's time to say NO to Fitbit.

I recommend people not to buy Fitbit.

Thanks for your service.

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