Versa 3 won't charge

[Lawsy089]

I've tried all the suggestions to revive my Versa 3. It's worked perfectly until now (replacement for a faulty one).

Yesterday was the first time it has completely run out of charge. It doesn't even vibrate when I connect the charger. It does show a 0% battery briefly when I push the side button. 

Spoke to tech support who basically said buy a new one!

It is only 15 months old,  well I thought it was until I was told it was refurbished,  which was not explained when replaced. I just find it strange that there have been no issues until the battery was completely drained. 

Presumably this means I've lost all my data as the dashboard doesn't exist anymore,  which is also something I relied on?

How does this impact an annual subscription payment?

Any help is appreciated 

[MarreFitbit]

Hi there, @Lawsy089. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance!