02-07-2023 06:02 - last edited on 02-14-2023 15:47 by LizzyFitbit
02-07-2023 06:02 - last edited on 02-14-2023 15:47 by LizzyFitbit
My Fitbit won't connect to app. When I try to pair it the number isn't recognised.
I have reinstalled app, rebooted fitbit and still not working. It has bee working fine until yesterday.
Moderator Edit: Clarified subject and updated label
Answered! Go to the Best Answer.
02-13-2023 10:37 - last edited on 12-27-2023 05:53 by MarreFitbit
02-13-2023 10:37 - last edited on 12-27-2023 05:53 by MarreFitbit
Welcome to the Community, @Mike1701d.
Thanks for the details provided and the steps tried prior to posting. Let me explain last week there was a disruption with our Fitbit servers which affected the Fitbit app performance. Because this issue has been resolved by our team, could you confirm if your Versa 3 is still not able to sync? While you've tried some steps, please make sure to exhaust the ones described here.
02-13-2023 10:37 - last edited on 12-27-2023 05:53 by MarreFitbit
02-13-2023 10:37 - last edited on 12-27-2023 05:53 by MarreFitbit
Welcome to the Community, @Mike1701d.
Thanks for the details provided and the steps tried prior to posting. Let me explain last week there was a disruption with our Fitbit servers which affected the Fitbit app performance. Because this issue has been resolved by our team, could you confirm if your Versa 3 is still not able to sync? While you've tried some steps, please make sure to exhaust the ones described here.