Versa 3 won't keep the correct time

[anthhony32]

Hello, I got my versa 3 a few months ago. Shortly after I started using it, the time keeps being wrong. Not an hour but just a few minutes which keeps getting worse the longer I don’t sync the watch with my phone. (I couldn’t sync my watch for a week because of issues with my phone and the time was off by 70 minutes at the end). I synchronized it yesterday and today the time is already 4 minutes off. I don’t even know if I can fix this but is this problem known? I didn’t have this issue with my versa 1.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @anthhony32. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is still not showing the correct time despite you syncing it already. I understand where your concern is coming from as you didn't have this issue with your previous Versa. I will be glad to help you! 

Since syncing doesn't solve the issue,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

If the above doesn't work either, please try the following steps in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

Hope that helps.