Versa 3 won't keep the correct time

[kreichley]

Hello! Ever since the time change a month ago,  my fitbit's time is an hour ahead.  It didn't recognize the time change.  anyone know how to fix this? 

Moderator Edit: Clarified subject

[alexthecat]

@kreichley you can find the instructions to fix the time on your device here.

[MarreFitbit]

Hello there, @kreichley. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @alexthecat Thank you so much for your help!

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

[willjoe]

setting is correct by doing the following from your Fitbit app: From the Fitbit app dashboard, tap the Account icon. Tap Advanced Settings. Under Time Zone, turn off the Set Automatically option.

Regards,

Will