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Versa 3 won't reset

‎07-07-2025 11:46 - last edited on ‎07-09-2025 16:17 by Fitbit Moderator

‎07-07-2025 11:46 - last edited on ‎07-09-2025 16:17 by Fitbit Moderator

hello

My screen on my versa 3 has gone blank. It is still syncing to the app on my phone and vibrating when I receive messages. I have tried holding the side button until I see the fitbit logo and releasing but nothing happens. I read that changing the clock face in the app might also help, however this hasn't worked either. I have fully charged it also. Is there anything else that I can try.

Thanks

Bethan 😊

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1 REPLY 1

‎07-07-2025 20:54

‎07-07-2025 20:54

Hello @LilBeth85, thanks a lot for joining the Community, I'd love to help you!

Unfortunately, you have exhausted all the troubleshooting steps suggested for this type of issue. In this case, what I can do for you is help you get in touch with our support team.

Please fill out this form, and one of our colleagues from the right department will contact you as soon as possible.

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