Versa 3 won't respond

[Mis27]

Hi there!

I received my fitbit versa 3 in feb. This year..

Did not had it on for the last 2days.. Today i thougt to charge so i can were it.  It letterly does anything. I allready read the options in the othwr topic but none is working ☹️

Each second i'm hearing a buzz and see the logo. But further 0,0.

Hope somebody can help. 

Sorry for my english.. ( writing from the nl) 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Mis27 

I would try restarting your Versa 3 Fitbit. Just hold the button in on the side of the watch face and continue to hold down the button until you see the Fitbit Logo. Release the button once the logo appears and shortly there after you will feel the Versa 3 vibrate letting you know it has restarted. If that doesn’t resolve the issue try restarting your Fitbit Versa 3 again but this time try it while you have it plugged into the charger and it’s charging. 
Hopefully that fixes the issue. 😃 Please let me know how it goes and if my instructions get you back up and running again.

[MarreFitbit]

Hello @Mis27. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. 

As @SunsetRunner has recommended, please restart your Versa 3. For instructions, see How do I restart my Fitbit device?

If your Versa 3 keeps showing the Fitbit Logo only, please try the steps below: 

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Mis27]

Thnx @MarreFitbit & @SunsetRunner,

THE watch has been vibrating every 2 sec. For the whole night. The app shows full batt. But for now hé is't vibrating anymore and not showing a Light anymore.. For now nothing is working☹️

[SunsetRunner]

Hello @Mis27 

I would try restarting your Versa 3 again as instructed here:https: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

You might have to do it a couple of times. 
If that doesn’t resolve the issue I’d contact Fitbit Customer Service here: https://myhelp.fitbit.com/s/support?language=en_US

I’m hoping that restarting will resolve this and calling customer service won’t be necessary. 😃 Keep me updated 

[MarreFitbit]

@Mis27 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. As @SunsetRunner mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Mis27]

Thnx @MarreFitbit @SunsetRunner  i did Everything i could. Hé is't giving A sign😉

Ive tried te reach support but no reaction. U hope this will be solved asap.. Thnx again