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Versa 3 won't respond

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‎07-27-2022 13:33 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-27-2022 13:33 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Versa is froze, how do I shut it off to restart.  Will not sync

 

Moderator Edit: Clarified subject

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‎07-28-2022 06:35 - edited ‎11-15-2023 16:02

In response to Guy_

‎07-28-2022 06:35 - edited ‎11-15-2023 16:02

Hi there, @rmincel08-. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ suggested, please restart your Versa 3 as instructed here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-27-2022 20:34

‎07-27-2022 20:34

Hi @rmincel08-  - try to charge it to see if it responds, or breaks what is happening.

 

If you did a swim try double press of the button otherwise hold the button for 8 seconds till it vibrates and the logo appears.

 

If the button doesn't work let it run down and the charge once completely flat.

 

If it gets hot charging stop immediately.

Author | ch, passion for improvement.

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‎07-28-2022 06:35 - edited ‎11-15-2023 16:02

In response to Guy_

‎07-28-2022 06:35 - edited ‎11-15-2023 16:02

Hi there, @rmincel08-. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ suggested, please restart your Versa 3 as instructed here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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