Versa 3 won't show my text messages

[Neilbest5201]

Hi, I sure could use some help, my Versa 3 won’t show my text messages coming from my phone, I’m truly lost

Moderator Edit: Clarified subject

[Iceax]

Have you allowed notification access for them in the settings on the fitbit app

[Neilbest5201]

Yes I have

[Julia_G]

Hi, @Neilbest5201 can you tell us what phone you are using?

[jsmith0621]

I am having the same issue with my Versa 3 and my Samsung Galaxy 10+

[Neilbest5201]

I’ve got the iPhone 11 Pro max

[Xipher_404]

In regards to not getting notifications, there are generally three items that can cause it:

• You didn't enable notifications.
• You don't select the right application for texting (if you have downloaded a secondary, or have multiple texting apps installed)
• Bluetooth sync issue (rampant in Fitbit devices).

[Neilbest5201]

Thank you for that, do you think it could be a problem caused by my Apple Watch, when I get Texts, sometimes they show up on the Watch????

Hope to hear back soon.

Moderator Edit: Personal info removed

[Clare48]

I am having the same problem. I’ve tried everything I’ve been told to do but I still can’t get my messages onto the Versa 3. I could do with some help. 

[Neilbest5201]

Did you call Fitbit, they are very helpful?, I’ve had no time to call yet, still at work, I will be calling tonight.  You should try, if you need their number, I have it, let me know

  Neil

[Marleyfan61]

Not sure if it's the same on iPhone but on Android in the fitbit app tap your profile (top left), tap versa 3, tap notifications, tap app notifications and check the apps you want to receive notifications from.

[PattiAnneB61]

My text message appears on my phone but only displays for 3 seconds which is not enough time to view it. When I pull down for notifications it just says all caught up. Why can't I read the text on my phone or review previous notifications? All help gratefully received. Patti

[MarreFitbit]

Hello everyone, welcome to the Community Forums. I'm sorry to hear you're having trouble getting your notifications on your Versa 3, I understand where your concern is coming from. Thanks for the details provided in your post and for the steps you've tried prior to posting here. I'll be glad to continue to help you.

In order to better assist you, please confirm that you've followed the troubleshooting steps from these articles:

*iPhone users—see Troubleshooting quick tips for iPhones
*Android users—see Why are notifications delayed or missing?

If the issue persists, would you mind letting me know if you're getting any error message either on the Fitbit app or watch? 

I'm looking forward to your response, keep me posted. 

[MitKralc]

Make sure you have message previews on in the notification setting on your iPhone. I had the same issue. Turned in previews always and it works just fine. 

[Soniq73]

Thank you,  this worked for me on Samsung Galaxy 9 phone as well. After trying for 2 days to figure out why I could not see my messages on the Fitbit, now I can. 

[Kellentz]

Thanks this solved the problem for me. Even though I enabled everything during setup this was still turned off for me.

[Chels321]

I am still unable to receive text messages on my versa 3. I have done all troubleshooting steps.  I have a Samsung 10

[CapnQuality]

This worked well.  Thanks!

[Th9682]

I’m having this issue too.  Notifications are enabled and iPhone 10 is synched with Fitbit. I get texts on my phone via the message app that came with the phone. Can that be synched or?

thanks

[Suzzc]

I have the same problem with a Galaxy s8.