Versa 3 won't stay connected to my phone's Bluetooth

[Suefromkent]

For over a year having same problem so will go over to Apple if not sorted. My Versa3 constantly dropping out of Bluetooth even when iPhone XR is right next to it. Every time I have to go to versa3 controls forget this device then pair again. There is a problem with your software as it was nit like it until mid 2023. I suggest from all the problems relating to this you get it sorted. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Suefromkent. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still dropping out of your phone's Bluetooth. I understand where your concern is coming from, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the following in the order listed even if some of those steps you've already tried:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!