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Versa 3 won't sync anymore

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‎09-23-2024 04:26 - last edited on ‎09-23-2024 07:04 by Fitbit Moderator

‎09-23-2024 04:26 - last edited on ‎09-23-2024 07:04 by Fitbit Moderator

My versa 3 just stopped working won't connect to my phone

Moderator Edit: Clarified subject

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‎09-23-2024 07:07

‎09-23-2024 07:07

Hi there, @Alibacardi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 has stopped syncing. 

Please note that our team is aware of an "Unable to Sync" bug that is impacting a small percentage of Android Fitbit App Customers. We released a new Android Fitbit App 4.26.1 version that fixes this; 4.26.1 is now slowly rolling out to Customers as of September 19th. Please make sure that your Fitbit app is up-to-date. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-23-2024 07:07

‎09-23-2024 07:07

Hi there, @Alibacardi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 3 has stopped syncing. 

Please note that our team is aware of an "Unable to Sync" bug that is impacting a small percentage of Android Fitbit App Customers. We released a new Android Fitbit App 4.26.1 version that fixes this; 4.26.1 is now slowly rolling out to Customers as of September 19th. Please make sure that your Fitbit app is up-to-date. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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