Versa 3 won't sync anymore

[Axel_Foley]

Hi,

My versa 3 is not syncing for the last 24hrs.  I have tried everything suggested in your help page such as turning off Bluetooth, restarting the versa 3, etc.  I also tried changing the clock face but that would not change for me so no luck there.  

So the versa 3 is not being recognised in the app.  What else can I try ?  My phone is an android.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Axel_Foley. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not syncing. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, please confirm if you've tried the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.