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Versa 3 won't sync or track any data

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‎10-17-2022 06:35 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-17-2022 06:35 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

My Fitbit Versa 3 has not synced since October 10. Any data that accumulates for the day doesn't stick. It returns to 0 steps. I'm caring for a relative and this is one more stress I don't have time to take on in getting it fixed. Please help. 

 

 

Moderator Edit: Clarified subject

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‎10-17-2022 09:20 - edited ‎06-24-2023 06:49

‎10-17-2022 09:20 - edited ‎06-24-2023 06:49

Hello there, @DebStel. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Versa 3. I understand where your concern is coming from and how you must be feeling. 

As a first approach, I suggest restarting your Versa 3 by following the steps provided here How do I restart my Fitbit device? If the restart doesn't work, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-17-2022 09:20 - edited ‎06-24-2023 06:49

‎10-17-2022 09:20 - edited ‎06-24-2023 06:49

Hello there, @DebStel. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Versa 3. I understand where your concern is coming from and how you must be feeling. 

As a first approach, I suggest restarting your Versa 3 by following the steps provided here How do I restart my Fitbit device? If the restart doesn't work, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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