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Versa 3 won't sync to my Android phone

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‎11-30-2022 12:42 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-30-2022 12:42 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

My versa 3 won't sync with my phone. Samsung S20. I've had my versa 3 for around 18 months. Haven't  changed my phone recently. I've force quit the fitbit app,  reinstalled the fitbit app from play store, restarted my versa 3, cleared the cache. It appears to be syncing, then gives 'taking time' message, then says it is unable to sync. Help!

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎12-01-2022 04:16

‎12-01-2022 04:16

Hi @Youngy777 try THIS Help Article on syncing issues

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-01-2022 04:21 - edited ‎08-15-2025 06:51

In response to NellyG

‎12-01-2022 04:21 - edited ‎08-15-2025 06:51

Hi there, @Youngy777. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @NellyG Thank you so much for your help!

In addition to the steps you've done, please try the following:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎12-04-2022 02:22

In response to NellyG

‎12-04-2022 02:22

thanks @NellyG ive tried all those options already 😐

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‎12-04-2022 02:26

In response to MarreFitbit

‎12-04-2022 02:26

thanks for the suggestions @MarreFitbit . it is now disconnected but wont reconnect to set it up. any more suggestions? the fitbit still has the icon with the cross through it on - they are not seeing each other

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‎12-04-2022 12:27

In response to MarreFitbit

‎12-04-2022 12:27

How long are these versa 3 supposed to last? I thought it would be more than 18m?

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‎12-05-2022 13:25

In response to MarreFitbit

‎12-05-2022 13:25

Hi @MarreFitbit is there anything else you can suggest? I'm really struggling.. and now it is disconnected I can't do anything at all! Where do I go from here? 

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