Versa 3 won't sync to my new phone

[LollyGrace]

Why is it that Fitbit cannot sync with my new phone? After years of paying for Fitbit Premium, I can't understand why you don't just sync with all phones these days. 

Being forced to buy a new smart watch that is compatible isn't much fun...

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LollyGrace. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Regarding to your inquiry, please make sure that your new phone meets the requirements listed here.

Additionally, I was wondering if your Versa 3 still connected to your old phone's Bluetooth settings? If it's, please try the steps below:

• Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3 again.
• Set up notifications on your Versa 3 again.

If the issue persists, please see Why won't my Fitbit device sync?

[Love1972]

How u set the clock on Fitbit 

[Khill21]

What can I do if I no longer have the last phone it was paired to?