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Versa 3 won't sync unless I restart it

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I have to reboot the watch daily in order to synch 

Moderator Edit: Clarified subject

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Hi @dumpper - this is necessary when the Fitbit App loses connection.

Simply toggling Bluetooth off/on on the phone may suffice.

A logout of the Fitbit App and swipe off of the active window (and clear storage cache and force stop it in Android)  with a phone restart may provide a more persistent resolution.

See also Why won't my Fitbit device sync?

Author | ch, passion for improvement.

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Hi there, @dumpper. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not syncing properly. We're here to help!

As a first approach, please follow @Guy_'s tips and recommendations. 

If the issue persists, please try the steps below in the order listed: 

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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