Versa 3 won't sync

[Cyla1924]

Sometimes my watch doesn't want to sync. I try different things but it's constantly working to sync

Moderator Edit: Clarified subject

[SunsetRunner]

Having the same or worse issues, just bought my watch. It won't sync, connect to wifi, even when it does, it's not consistent. Having to keep going through the whole troubleshoot guide just to get it to sync. I'm hoping it's a watch problem I requested a replacement so if that doesn't work then it might be firmware, or software (the app). Once i get the replacement if that doesn't work, then it really bad firmware or buggy software. I may switch to a different brand if no luck.

I found for temporarily getting it to sync for a few minutes.

• Unpair from phone bluetooth
• Turn off bluetooth
• Delete from app
• Close app
• turn on bluetooth
• open app
• re add and go through set up again.
• It'll sync for a moment after that
• Not the experience anyone should deal with just to sync

[Guy_]

Hi @Cyla1924 @SunsetRunner  - have you tried

• Unpair Versa 3
• Logout of the Fitbit App
• Login again
• Go to home phone screen without closing the App
• Click on sync popup

As to why it stops syncing check battery saving settings on the phone to make sur both Bluetooth and the Fitbit App are not being Shutdown.

Some phones are a bit special, you can contact support via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[SunsetRunner]

yep even factory reset and reinstalled the app about 4 times before giving up and contacted customer service for a replacement. Hoping for the replacement to work.