Versa 3 won't sync

[angelammckenna]

My phone keeps saying “ looking “ for my watch instead of syncing. Why is this. ?

Moderator Edit: Clarified subject

[HarleyRavenclaw]

Mine just started doing this last night! I rebooted phone and still is “looking”

[MarreFitbit · Accepted solution]

Hi there, @angelammckenna. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

@HarleyRavenclaw Welcome on board. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[angelammckenna]

I have tried everything now and still my phone is not picking up my Fitbit.  It will not connect at all.  

[MarreFitbit]

@angelammckenna I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.