Versa 3 won't turn on

[Nancy9822]

Hi

so wore my fitbit for a long walk and it turned off midway, since then won’t turn back on. Screen stays black.pushing sides of watch for over a minute and sometimes it vibrates twice other times nothing at all. Can’t get it to reboot. I’ve charged it in several locations to no effect, pushed the sides again unable to reboot. 
if it’s done I’m buying another brand- I give up on Fitbit as only short lifespan.   


Moderator Edit: Clarified subject

[Guy_]

Hi @Nancy9822 - just in case before giving up see instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Also if it is charged try holding the watch button for a full 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

[MarreFitbit]

Hi there, @Nancy9822. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not turning on. I understand your concern and how you must be feeling. We're here to help! 

I've seen you contacted our Support Team just after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance! 

@Guy_ Thank you so much for your help! 

[Nancy9822]

Unfortunately after trying every troubleshooting thing suggested I was sadly offered a discount for a new Fitbit. I find that they’ve only lasted just long enough to get me past the warranty then either an update or the watch just fails. I’ve decided to leave the Fitbit community and will be looking to one of your competitors for better quality and life of the watch. 

[AngeV3]

Hi - was this the only response they had? I am having the same issues and have tried all the things you did. Sounds like it's goosed 😞