help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2024 11:51 - last edited on ‎01-28-2024 12:22 by Fitbit Moderator

‎01-28-2024 11:51 - last edited on ‎01-28-2024 12:22 by Fitbit Moderator

Just bought a new Versa 3 & it connects to WiFi & Bluetooth. It seems to work just fine however it will not complete the install of the update during setup. I have restarted my phone & the watch but every time it finishes downloading the update it disconnects from my phones Bluetooth & the update fails. 
what am I doing wrong &/or what can I do to resolve this issue?

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-28-2024 12:26

‎01-28-2024 12:26

Hi there, @Moranch. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 3 is still not updating despite the steps you've done so far. I will try doing my best to help you with this!

In addition to the steps you've done, please confirm if you've tried all troubleshooting steps provided in this help article Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes