04-21-2024 11:35
04-21-2024 11:35
My Versa 3 is working - charging, little green lights on the back working, synching with the app and recording my heart-rate, as shown on the app on my phone. and it hasn't been exposed to water heat, etc. However, the screen is blank and I can't seem to make it come back on. The app shows that the operating system version is up-to-date. Can anyone help? Brian D.
04-24-2024 10:32
04-24-2024 10:32
Hi @BrianDelaney. Welcome to the community forums.
Thank you for sharing the inquiry regarding the Versa 3, and for confirming that you are using the latest version of the app.
Please, try to sync your device as you usually do it. If by any case you have difficulties to sync, see this help article: Why won't my Fitbit device sync?
Once you reached it synced, please change the clock face. In addition, try to restart the device following these steps: How do I restart my Fitbit device?
04-24-2024 12:57
04-24-2024 12:57
04-24-2024 16:11
04-24-2024 16:11
@BrianDelaney, thanks for getting back.
I appreciate your response. Hope you will have good news.