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Versa 3

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‎07-28-2022 15:20 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-28-2022 15:20 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Versa 3 will not sync the new software it says it requires, downloads then fails at end point. Both over wifi and Bluetooth.  Screen says "download software to start" but nothing seems to work! Help

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‎07-28-2022 21:20

‎07-28-2022 21:20

Hi @LucyLucyH  - try restarting your phone and then do "+ Set up a Device" again.

 

The watch needs to be on charge and near the 2.4 GHz WiFi source and phone. If using Bluetooth it can take over an hour.

 

Also check your phone settings which at a guess may have a bearing, in particular private DNS, see full issues in No internet connection 

 

Author | ch, passion for improvement.

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